Orders & Shipping

At Untitled Gallery, we are committed to ensuring that every artwork reaches you in perfect condition. Below, you'll find all the information you need about our ordering and shipping process.

 

Order Processing and Shipping Times

  • Thorough Inspection: Each artwork is meticulously checked before dispatch.
  • Bespoke Framing: If you purchase a framed print, please allow extra time for us to arrange this. Typically, orders are shipped within 2 to 4 weeks.
  • Time-Limited Editions: These are produced and authenticated post-launch, which means they will take longer to arrive. We provide an estimated shipping time during checkout on a case-by-case basis.

 

Shipping Costs

  • Calculation: Shipping costs depend on the size, weight, and destination of your piece. These costs are calculated after checkout and are not included in the total cost of your order.
  • Delivery Arrangements: After purchase, we will contact you to arrange delivery. Options include shipping non-stretched in a tube or stretched with a bespoke art carton box or wood crate.
  • Premium Carriers: All orders are shipped using our selected premium carriers.

 

International Shipping

  • Global Reach: Yes, we ship internationally using selected global carriers.
  • Customs Duties: International orders may be subject to relevant customs duties of the destination country. These duties should be paid upon arrival and are in addition to shipping and handling costs. If your delivery address is in Canada, Japan, Switzerland, or the United Kingdom, duty tax is included in our shipping fee. Unfortunately, as customs charges are governmental taxes, we cannot discount or reimburse you for these costs.

 

Special Cases

  • Unavailable Shipping Options: If your country is not an option at checkout, please email us at hello@untitled-gallery.com. We will contact our carriers directly to get a delivery quote.

 

Insurance and Support

  • Insurance: We assess the value of the work to determine insurance requirements in case of any issues during delivery.
  • Support: Our dedicated support team is always here to help if you encounter any problems.

 

Shipping Origins

  • Global Artists: We ship artworks from various locations worldwide, depending on where the artist is based.

 

VAT and Duty Tax

  • VAT Charges: We charge VAT when shipping to EU addresses at the local rate. The VAT will be displayed automatically at checkout for EU-based customers. For VAT registered businesses, please contact us first to receive a VAT-exempt invoice.
  • Duty Tax: Shipping artwork outside of the EU is often subject to duty tax, which varies depending on the artwork and customs laws in the destination country. For delivery addresses in Canada, Japan, Switzerland, or the United Kingdom, duty tax is included in the shipping fee to avoid border delays. For other destinations, the buyer is responsible for paying any taxes and customs charges.

 

Shipping Services

  • Standard Service: We ship all orders on our standard service using premium global carriers such as FedEx, DHL, and TNT, along with carefully chosen fine art shipping companies to ensure your artwork arrives in perfect condition.
  • Express Shipping: If you require express shipping, please contact us directly to arrange this.

 

Delivery Times

  • Standard Delivery: Most shipments are delivered within 3-7 business days, depending on the location. For more information, please contact us via the website chat or email info@untitled-gallery.com.

 

Declaration of Shipments

  • Artwork Declarations: We declare all shipments as limited edition artworks, reflecting the amount you paid for the work.
  • Gift Shipments: We cannot mark your shipment as a gift.

 

Thank you for choosing Untitled Gallery. We are dedicated to providing you with the best possible experience in discovering and collecting art. If you have any further questions, please don't hesitate to reach out to us.